FAQ
Questions about ordering, shipping and returns
When will my item ship?
All of our items are 3D printed to order at Manuevo's state-of-the-art 3D printing factory in The Netherlands. This allows us to ensure the highest quality and attention to detail. Manuevo is fulfilling orders currently in the 5-8 day range for SLS and MJF materials. Their full list of lead times can be found on their web site.
Who owns this store?
The store is owned byManuevo.com, (Kanaaldijk-Zuid 3A, 5613 LE Eindhoven, The Netherlands) in partnership with the designer of the models.
What are the shipping costs?
We ship to most countries, the costs vary per country. You can see the shipping costs in the checkout screen.
Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. You can see the shipping costs in the checkout screen.
What should I do if my item arrives damaged?
I work with Manuevo because I know they inspect all models and ship them safely. While they package the products with care, sometimes items can be damaged in transit. If your item arrives damaged, please contact us within 7 days of receipt, and we will assist with a replacement or refund.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.
If I place an order, can you make changes to it before you send it to me?
No. The process is automated, the design you order is exactly what you will receive. Items do not come from me, or to me to where I can make changes after the order.
Can you cancel or change my order after I place it?
No. The process is automatically sent to the printer once the order is completed.
Can I add items to an existing order?
At the moment this is not possible unfortunately, but we're working on that.
Can I return items?
Since all of our items are 3D printed to order, we are unable to accept returns. Each piece is custom-made based on your order, ensuring the best quality and attention to detail. If there is an issue with your item, such as damage during shipping, please reach out to us, and we’ll do our best to resolve the problem.
Questions about the miniatures
What materials are your miniatures made of?
Most miniatures are 3D printed using high-quality resin, which allows for excellent detail and durability. We also offer other materials like Nylon White PA11 and Grey PA12. The nylon materials have a somewhat rougher surface and or most suited for bigger parts that have less detail.
How do I clean and paint the miniatures?
Before painting, I recommend washing the miniatures with warm (not hot!), soapy water to remove any printing residue, then rinse with clean water. Allow them to dry completely before priming and painting with standard acrylic paints. I have successfully used Revell, Humbrol, Vallejo and AK Interactive. Each model is optimized to simplify the painting process.
Do I need to sand or smooth my model?
Most models do not need sanding. But 3D printing involves layers, with visible layer lines on some surfaces. Fine detail Plastic utilizes 16 micrometer layers, ensuring their thinness.
Do you ship your models painted?
No, the models are shipped unpainted to allow you the freedom to customize them according to your preferences. This way, you can paint and finish the models to match your specific layout or diorama. Each piece is designed with detail in mind, ensuring that they are ready for you to bring your creative vision to life!
Did you design all the miniatures?
Yes I did!
I sent you an e-mail an hour ago and you're not responding!
I truly appreciate your patience! As a fellow hobbyist, I run this shop in my free time for the joy of sharing the 3D models I've created over the past 10 years. While I try to respond to inquiries as quickly as possible, there may be a slight delay. Rest assured, I will get back to you as soon as I can! Thank you for understanding and for being part of this hobbyist community.
Do you sell your STL files?
I sell some of my files onhttps://cults3d.com/en/users/ngineer3d/3d-modelswith a personal use license.
Can I buy your models to print and sell them?
If you have specific inquiries or proposals regarding distribution or collaboration, please feel free to contact me directly. I appreciate your understanding and support in maintaining the integrity of my designs!
I made a diorama with your designs, can I send you some pictures?
Absolutely! I would love to see your diorama! It’s incredibly exciting to know that my designs are being used in your creative projects. Please feel free to share any pictures you have—I can’t wait to see how you’ve brought the models to life! Your feedback and creativity inspire me, so don’t hesitate to reach out!